5OS02 Assignment Example

5OS02 explores the role of digital technology in enhancing learning and development engagement. It examines both current and emerging learning technologies, focusing on how digital content and curation are designed to maximise interaction. Additionally, it delves into the value of online learning communities.

Case study

You work in the L&D team of a large, successful manufacturing organisation. Much of the success of the organisation is due to the ongoing development of new products and the continuous improvement of systems and services. This has required fast and effective employee training, and much work has been done by your team to complement in-person training events with a range of technology-based options. Employees can access a range of videos, tutorials and learning resources, either via their own devices or via terminals in the organisation’s learning centre, and managers have been trained and encouraged to provide short just-in-time online training sessions as required. This is all working well.

As a result of your team’s success in this area, you have been asked to lead a session at a conference for managers and L&D professionals, entitled ‘Advances in Digital Learning & Development’. The organisers say that there is no requirement to talk about your organisation in particular, but as a successful experienced practitioner they would like you to share your general knowledge, advice, and recommendations.

To help you prepare and pitch the session effectively, you decide to research and respond to the tasks given below. This will help to support your session and provide a follow-up resource for your attendees. 

Task One

This task seeks to assess your knowledge and understanding of advances in digital learning and development.

To complete the task, you should read the scenario below and respond to the instructions. 

Task Two – Recorded session

The conference organisers have also asked you to respond to the question they’ve received in advance from one of the attendees, who said:

‘I already deliver short group learning sessions online, using TEAMS or ZOOM, but these are just me explaining something, with some Q&A at the end. What skills or techniques do you use to make your sessions more interesting?’.

To respond to this question, you have decided to show a video or recording of a live online learning session that you have previously facilitated.

Guidelines

Facilitate and record a live online learning session, with at least two learners, in which you demonstrate at least two online facilitation skills, for example:

• use of polls
• break-out rooms
• whiteboards
• shared screens
• embedded video
• virtual icebreakers
• engagement activities
• participation monitoring techniques
• support with technology (AC 3.3)

Assessment Questions

AC 1.1 Evaluate how the development of technology and digital collaboration has impacted the design and delivery of learning and development over time.

The advancement of technology and digital collaboration has significantly transformed how learning and development are designed and delivered. It has made accessing information and resources easier than ever, enabling professionals worldwide to collaborate and learn together.

Digital tools have also enhanced the sharing of ideas and best practices in real time, improving the overall quality and effectiveness of learning programs. The convenience of online collaboration has led to the creation of global learning communities where people can exchange resources, ideas, and strategies, further enriching learning and development efforts.

AC 1.2 Assess the risks and challenges technology-based learning and development poses, and how these are being addressed for: • organisations • learners.

Technology-based learning and development come with a few challenges for organizations. One challenge is that not all employees may have reliable access to the internet or the necessary devices for eLearning. Another issue is that some employees may feel uneasy using new technologies or resist adapting to changes.

To overcome these challenges, organizations can offer extra training and support to help employees become more comfortable with the technology. It’s also crucial to choose learning solutions that are easy to use and accessible for everyone in the organization.

AC 1.3 Assess the impact of emerging learning technologies on the role of L&D professional.

Learning and development professionals face the challenge of keeping up with new technology trends. It can be hard to decide which technologies work best for training and development, and buying and implementing new tools can also be expensive.

To manage these challenges, professionals can stay informed about the latest trends by reading industry articles and attending conferences. They can also work with other professionals to share knowledge and ideas, making it easier to identify effective and cost-efficient solutions.

AC 2.1 Summarise different types of digital learning content including the applications of each.

There are several types of digital learning content, each serving a specific purpose:

1. Instructional Videos: These step-by-step videos teach new concepts or skills, making them great for learning processes or techniques.
2. Screencasts: These are recordings of a computer screen, often with voice narration, used to demonstrate how to use software or follow a workflow.
3. eBooks: Digital books designed for reading on computers or mobile devices, often used for in-depth content like textbooks or guides.

AC 2.2 Discuss how the choice of digital learning content impacts the effectiveness of learning and levels of engagement.

The right digital learning content can help learners address specific needs and boost engagement. For instance, if a learner struggles with a concept, interactive content that offers extra practice or explanations can be highly effective.

The choice of digital content also depends on the learner’s preferred way of interacting with information. For example, some learners may prefer watching videos or listening to audio, while others might benefit more from reading text-based content like blog articles.

Here are some key factors to consider when selecting the best format:

1. Preference: What type of content does the learner prefer? For example, if someone enjoys listening to audio, providing podcasts or narrated tutorials would be helpful.
2. Accessibility: Can the content be accessed offline, or does it require an internet connection? For example, an online video tutorial is great for learning computer skills if internet access is available.
3. Time: How much time does the learner have? For example, if a learner wants to quickly learn a specific skill like creating an Excel spreadsheet but has limited time, a short, focused online course would be ideal.

AC 2.3 Explain key principles of curating engaging learning content to address a specific need.

Creating engaging content starts with understanding what your audience cares about. Once you know their interests, you can tailor your content to match. For instance, if your audience is business professionals, you might focus on industry trends or share productivity tips.

Another way to capture attention is by using multimedia elements like videos, infographics, or interactive tools. These can make your content more dynamic and keep your audience engaged longer by breaking up large blocks of text.

Lastly, make your content easy to read. Use short paragraphs and clear headings to highlight important points, making it simpler for your audience to follow and absorb the information.

AC 3.1 Discuss how facilitation of a live online learning activity can differ from facilitation of a face-to-face learning activity and the implications of this for: • facilitators • learners.

Facilitators:
The role of a facilitator is similar whether learning happens online or face-to-face, but there are important differences to consider for online environments. Facilitators need to understand how people communicate and interact online and adjust their style to keep learners engaged. They must also be familiar with the technical aspects of online learning, such as using tools and features like chat, polls, or breakout rooms effectively.

Learners:
Online learners face different challenges compared to face-to-face settings. They need to be more self-motivated and independent, as there is less structure and direct oversight. Additionally, they must

AC 3.2 Assess the main skills required to facilitate online learning activities.

The skills needed for facilitating online learning can be grouped into three key areas: instructional design, technology, and pedagogy.

1. Instructional Design:
   • Instructional designers create engaging and effective learning experiences.
   • They need to understand both instructional theory and multimedia design.
   • They analyze learners’ needs and develop suitable course content and curriculum.
2. Technology:
   • Technology staff ensures that all learning materials are accessible and technically compatible.
   • They troubleshoot any technical problems during the course and integrate multimedia elements effectively.
3. Pedagogy:
   • Pedagogues focus on creating teaching strategies that work for online learners.
   • They need knowledge of distance learning tools, teaching strategies, adult learning principles, and online communication methods.
   • They assess learner understanding and offer personalized support throughout the course.

These roles work together to deliver effective and engaging online learning experiences.

AC 3.3 Demonstrate online facilitation skills within a live online learning activity.

As a facilitator, creating a positive and supportive online learning environment is essential. This helps participants feel comfortable sharing their ideas. Here are some tips to effectively facilitate an online learning activity:

1. Engage with Participants:
   • Monitor the chat area and respond promptly to questions and comments.
   • Use open-ended questions to ensure everyone feels heard and encouraged to contribute.
2. Maintain a Supportive Tone:
   • Keep your tone friendly, supportive, and positive throughout the session.
   • Provide constructive feedback that helps participants build on their ideas.
3. Share Helpful Resources:
   • Provide links to reference materials or additional resources during the session, either in the chat or as part of a presentation.
4. Foster Connection Beyond the Session:
   • Encourage participants to connect outside the virtual classroom through email, social media, or scheduled follow-up meetings after the course ends.

By being observant and responsive to participant interactions, you can create a collaborative and engaging learning experience.

Must Read:

• 5OS02 Advances in digital learning and development